FAQs
Are garments ready to ship?
No. Each garment is individually made upon order unless explicitly stated otherwise.
How long will my order take?
Our standard production time is approximately 3–4 weeks before dispatch, unless a different lead time is stated on the product page. Delivery time is additional.
Which sizes are available?
Our launch size range is XXS–XL, together with a complimentary Custom Size option
What is Custom Size?
Custom Size allows the selected design to be made using the measurements requested for that garment. Your measurements are reviewed by our team before production begins.
Is there an additional charge for Custom Size?
No. Custom sizing is complimentary.
When do I provide my measurements?
If you select Custom Size, the required measurement fields will appear on the product page before you add the garment to your bag.
Does submitting my measurements mean production begins immediately
To ensure the garment is made to your proportions as accurately as possible, your measurements and relevant specifications are reviewed before production. Should anything require clarification, our team will contact you before the order is confirmed for production.
Can you help me choose a size or take my measurements
Yes. Complimentary sizing assistance is available with every order. Please contact Client Services if you would like guidance.
Can I change my measurements after placing an order?
Please contact Client Services as soon as possible. Changes can only be considered before production has begun and may not be possible once measurements/specifications have been confirmed
Can I request design changes or customisation?
Limited customisation, such as selected colour changes, may be considered upon request. All customisation is subject to design suitability, fabric availability and approval by our team, and cannot be guaranteed.
Can I return or exchange a made-to-order garment?
As each garment is individually made upon order, change-of-mind returns and exchanges are not ordinarily available once production has been confirmed. If your garment arrives with a manufacturing defect or differs materially from your confirmed order specifications, please contact Client Services.
Can I cancel my order?
Orders may be cancelled prior to production confirmation. Once your measurements and garment specifications have been reviewed, confirmed and the garment has entered production, cancellation is no longer possible. Please contact Client Services at the earliest opportunity should you wish to cancel an order.
Where do you deliver?
At launch, TARANNUM AHMED delivers throughout India. International ordering will be introduced shortly.
Do you ship internationally?
International ordering is not yet available. USD and EUR prices may be displayed for international viewing, and international ecommerce will be introduced soon.
How will I know when my order has been dispatched?
You will receive a dispatch confirmation with your courier and tracking information once your order leaves us.
How should I care for my garment?
All garments are Dry clean only. For the best care of your garment, please refer to the individual product page and garment label, as specific requirements may vary according to fabric and construction
Is production time the same as delivery time?
No. Production time refers to the period required to make and finish your garment before dispatch. Delivery time begins after the order has been dispatched.
How can I contact Client Services?
Please contact us at orders@tarannumahmed.com